When people ask me to describe our change management model at LRI, I tell them it boils down to three principles.
Principle number one: Focus on the first five percent. What you do to engage stakeholders, gather champions, set expectations, and how well you paint a picture for people of the decision-making process will go a [...]

I've talked before about the "First Five Percent.” That’s my approach to strategic change management that says the quality of the first five percent determines what happens in the rest of the process.
I was in Los Angeles last week, working with a large association, on a strategic plan for their organization. It was the beginning [...]